24/7 emergency response for fallen trees, storm damage, and dangerous limbs. Our arborists arrive fast, make the site safe, and remove the hazard — day or night.
Emergency crews on standby around the clock
On-site within hours for urgent situations
$20M public liability for emergency works
Storms don't wait for business hours. Neither do we. When a tree falls on your roof, blocks your driveway, or threatens your family's safety, True Roots responds immediately with the equipment and expertise to make the situation safe.
Our emergency crews are trained to assess and manage dangerous tree situations quickly. We stabilise the scene, remove the immediate hazard, and then deal with the rest of the clean-up. Whether it's a massive eucalyptus split by lightning or a branch through your roof at midnight, we handle it.
We also work directly with insurance companies and can provide the documentation and photography your insurer needs to process your claim. One less thing to worry about in a stressful situation.
Trees become emergencies when they threaten life, property, or access. Here are the situations we respond to most often.
High winds and heavy rain cause branches to snap and whole trees to fall. We clear the damage and make your property safe again quickly.
Trees that have fallen onto buildings, vehicles, fences, or across driveways and roads. We remove them safely and without causing further damage.
Large branches that have partially broken but remain suspended in the canopy. These can fall without warning and are extremely dangerous.
When you call with an emergency, we move fast. Here's what happens.
Call us any time — day or night. We'll assess the urgency and dispatch a crew immediately if needed.
Our emergency crew arrives with all equipment needed to manage the situation safely on-site.
We stabilise the scene, remove immediate hazards, and prevent further damage to your property.
Once safe, we remove all debris, grind stumps if needed, and leave the site clean.
I recently hired True Roots to remove a large gum tree from my property, and I couldn't be more impressed with their service. From the initial consultation to the final clean-up, the team was professional, efficient, and careful.
Highly recommend. James and the boys did an amazing job cutting down a large tree in my yard. Super professional, efficient, and left everything clean and tidy. Will definitely call again for any future tree work.
True Roots removed two large trees and ground the stumps all in one day. Great communication from start to finish, fair pricing, and the site was spotless when they left. Highly recommend for anyone in the Shire.
For genuine emergencies — trees on houses, blocking roads, or posing immediate danger — we aim to have a crew on-site within 2 to 4 hours, often sooner. Non-urgent call-outs are typically attended same-day or next morning.
Emergency call-outs are priced based on the scope of work required. After-hours and weekend jobs carry a surcharge. We'll give you a price before starting wherever possible, and we work with insurance companies to support your claim.
Most home insurance policies cover tree removal when a tree has fallen on a structure (house, fence, shed) or is blocking access. We provide detailed reports and photographs to help with your insurance claim submission.
No. If a tree poses an immediate risk to life or property, it can be removed without council approval. You may need to notify council afterwards and provide evidence (photos) of the emergency. True Roots can handle this notification for you.
